Move incoming mail

Your MX record decides which server receives mail for your domain. Changing it is the step that actually moves your email into MailMoose, and it is the only step that affects mail you are receiving today.

Do this last, after your domain is verified and your addresses exist.

Before you start

1. Your domain shows its DKIM records as found.
2. You have created every address you want to keep receiving mail on. Mail sent to an address that does not exist in MailMoose is rejected.
3. You know where your mail currently goes, in case you want to switch back.

Steps

1. Open your registrar's DNS settings for the domain.
2. Delete the existing MX records. If you leave them, mail keeps going to your old provider.
3. Add one MX record with the value shown in the domain's settings in MailMoose, the gear at the end of its row.
4. Set the priority to 10.
5. Save, then send yourself a test message from another account.

Verify it worked

Send an email to one of your addresses from an account outside MailMoose. It appears in your inbox, usually within a minute.

If it does not arrive immediately, wait for the old record's TTL to expire. During that window some senders still use the old MX record and some use the new one, so mail can arrive in both places.

Common issues

1. Some mail still goes to the old provider. This is normal for up to an hour while DNS updates spread. It settles on its own.
2. Nothing arrives at all. Check that you deleted the old MX records rather than adding the new one alongside them. A lower priority number wins, so an old record at priority 10 beats a new one at 20.
3. Mail bounces. The address probably does not exist in MailMoose yet. Create it, then ask the sender to try again.

Switching back

Restore your previous MX records at your registrar. Mail returns to your old provider once DNS updates. Anything already delivered to MailMoose stays in MailMoose.